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Returns Policy

At Oros Phoenix Clothing I want you to be 100% satisfied with your purchase. However if this is not the case then all items can be returned within 28 days of receipt for a full refund or exchange. Please read the following information below to find out how.

All Items must be received at my returns department in their original state and packaging with the garment tags still attached before I issue a refund or send out the exchange items.

Any queries or issues then I am only an email away, please email:

When sending back Oros Phoenix Clothing items for a refund or exchange I always advise my customers to send them via a tracked service and to keep a copy of their receipt as I am not liable for any return shipping costs, loss or damage to items.

I advise sending the item(s) back with the purchase invoice so that I can deal with your request efficiently. 

Once the items have been received by me and have passed the inspection you will be notified when your refund has been processed or exchange items have been dispatched to you.